IMPORTANT UPDATE
Due to the upcoming holidays (Chinese New Year 2024 known as Spring Holidays), KpopStays is taking a little break, therefore the processing period for the orders is longer (5-7 business days). We thank you for your patience and wishing you a Happy Year of the Wood Dragon!! 🐉 All shipments will return to normal from 14th of February, 2024. Keep slaying and keep Staying! ❤️
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in the US, Korea and China by ePacket or EMS and in USA by USPS.
SHIPPING TO OVER 180 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you. There is currently no delivery to: Belarus, Ecuador, Egypt, Bangladesh
TRACKING
The tracking information is sent usually within 2-5 business days to your email (items that are made on order, for example sneakers, will receive the tracking code within 7 business days). If you have not received the tracking info, please kindly check your spam/junk folder as well. For any questions, please contact us support@kpopstays.com and we will gladly help you with your package.
You can track your order via the following websites:
kpopstays.com/track-your-order/ (applicable to most orders)
or
global.cainiao.com
EUROPEAN UNION
For all orders sent on DDP (Delivery Duty Paid) service, there will be no additional fees to pay when your order arrives at the destination. This includes all EU countries plus Switzerland and Norway.
MAINLAND CHINA
Free Shipping and all orders will be sent on DDP (Delivery Duty Paid) service, there will be no additional fees to pay when your order arrives at the destination. Delivery within 3-5 working days from order dispatch.